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Sr. Benefits Administrator - Remote

Job Details

Req ID:
Supported Practice:
Heartland Dental
Human Resources

Position Summary:

Sr. Retirement Plan Administrator, Total Rewards


As a member of the Total Rewards Team, the Senior Retirement Plan Administrator will partner in the administration and communication of company-wide retirement plan programs. This role supports all compliance aspects of Plan Administration including coordinating communication with internal team members, participants, and stakeholders to develop and direct the plan administration process, improving workflow processes, make program and policy changes, and meet regulatory requirements.  The Senior Retirement Plan Administrator requires a strong working knowledge of benefits, policies, procedures, regulatory compliance, and maintains accurate records, processes and systems as well as communicates expectations and changes to the Total Rewards Team and employees throughout all areas in the company.  

With more than 1,700 dental offices supported across 40 states, over 20,000 team members and over 1,600 supported doctors in our support, Heartland Dental has a proven track record of growth and success. We’re looking for professional individuals who are open, positive and mentally flexible to join our network of support.  

To give you an idea of the team structure, you will work on a team with benefits and compensation professionals, reporting to the Manager of Compensation. 

 Below is an overview of the duties and responsibilities you would take on in this role: 

  • Lead customer service efforts by assisting employees in understanding the company’s retirement benefit offerings and act as a liaison between Heartland Dental and third-party providers, as well as assisting employees in routine activities such as enrollment and eligibility questions, deferral election changes, and withdrawals and loans, as well as handling escalated issues.  
  • Remain up to date on compliance requirements and develop streamlined systems for tracking and administering, while working with counsel to assist with maintaining compliance and escalated issues. 
  • Maintain and update data for plans and participants in the record-keeping system, including HRIS and recordkeeper’s database. 
  • Build and maintain strong relationships with retirement plan vendors and advisors to ensure smooth plan administration and process improvements. 
  • Responsible for the accuracy of participant eligibility, loans, and deductions. 
  • Partner with key stakeholders to lead retirement plan audits to ensure that retirement plans are consistently administered and in compliance with Plan documents, internal audit and security requirements, service level agreements and relevant government regulations. 
  • Lead the coordination of the annual non-discrimination testing and gathering employee and financial data as required to allow completion of the annual audit and form 5500 filing. 
  • Coordinate efforts to examine retirement plan design strategies and workflows by working with applicable vendors and the retirement plan committee to review benchmarking data and industry best practices. 
  • Coordinate plan amendment requests to ensure proper documentation is on file for plan compliance. 
  • Maintain detailed records of Retirement Plan Committee meetings by creating meeting minutes and coordinating with Heartland’s fiduciary consultants. 
  • Complete other duties as assigned. 

Minimum Requirements: 


  • Five + years of experience in Benefits, Human Resources, or related field with at least three years of experience with retirement plan administration.  
  • Strong knowledge of retirement plan administration and regulations 
  • Strong oral and written communication skills including the ability to convey technical information to non-technical users 
  • Strong organizational skills, accuracy and attention to detail 
  • Thorough knowledge of Microsoft Office (Word, Excel, and PowerPoint) 
  • Ability to work well under pressure and prioritize multiple tasks 
  • Ability to work with co-workers in a collegial manner to accomplish common tasks 
  • High level of maturity, personal initiative, and sound judgement 


 Desirable Qualifications: 

  • Experience working with a Multiple Employer Plan. 
  • Experience using HRIS Systems 
  • SHRM- SCP, CP or SPHR, PHR certification 


Physical Requirements: 

  • Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position  
  • Prolonged periods sitting at a desk and working on a computer  
  • Must be able to lift up to 15 pounds at times 


We put our people first at Heartland Dental, and that shows in our generous benefits package. 


Company retains the sole discretion to change the duties of the position at any time. 


We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. 

Join Our Talent Network


  • Paid Time Off

  • Paid Holidays

  • Regional Mentors

  • Sponsored Continuing Education Opportunities

  • Bonus Program

  • Referral Bonus

  • Health, Vision, Dental, & Life Benefits

  • Discounted Scrubs, Fitness Plans, and More

Personal Stories

“I joined Heartland Dental in 2018 with 13 years of dental experience in search of career and leadership growth, and I’ve gotten that in abundance. The support is never-ending. If you have a vision or a dream, Heartland supports it wholeheartedly. I am blessed to be a part of such an amazing Supported Practice!” 
Latasha Webber Regional Manager of Operations 
  • 2023 Joined the Communications Team
  • 2021 Promoted to Regional Manager of Operations supporting Columbia and Aiken, SC and Evan, GA
  • 2020 Expanded PMO role to support a second office
  • 2018 Promoted to become the office’s Practice Manager of Operations (PMO)
  • 2018 Joined Heartland Dental as a Business Assistant
Latash Webber
“I joined Heartland Dental in search of a new opportunity and have found so much more than I could have ever imagined. Heartland has provided me invaluable education opportunities that have allowed me to achieve things I never thought possible and do things I never would have imagined.” 
Noel Keyes Regional Manager of Operations
  • 2023 Promoted to Regional Manager of Operations supporting Charlotte, North Carolina
  • 2020 Transitioned to a PMO role supporting newly affiliated practices and new, or De Novo, offices in Charleston, SC
  • 2017 Promoted to Practice Manager of Operations (PMO) supporting offices in Melbourne, FL
  • 2015 Joined Heartland Dental as an Office Manager
Noel Keyes
“Beyond supporting me professionally, Heartland allows me to make a difference in my community. Being able to volunteer in Free Dentistry Days has been a huge motivator for me. I am proud to make a difference by helping empower providers to give back.” 
Amanda Hensiak Digital Marketing Liaison
  • 2023 Founding member of Alliance, Heartland Dental’s gender and sexuality employee-led community
  • 2022 Transitioned to Digital Marketing
  • 2022 Promoted to Field Marketing Strategist
  • 2018 Transitioned to the Regional Marketing Strategist
  • 2017 Promoted to Practice Manager of Operations
  • 2016 Promoted to Office Manager
  • 2014 Joined Heartland Dental as a Business Assistant
Amanda Hensiak
“I joined Heartland Dental in search of a new career opportunity. Thanks to the great leaders and developmental courses Heartland offers, I have grown both personally and professionally. I never imagined I would become part of a new and growing department!” 
Astra Dean Payor Relations Supervisor
  • 2022 Promoted to Payor Relations Supervisor
  • 2018 Joined a new, growing department as Payor Relations Lead
  • 2016 Promoted to Fee Schedule Manager
  • 2014 Promoted to Fee Schedule Supervisor
  • 2011 Moved to Dental Insurance Administration department as a Fee Schedule Coordinator
  • 2008 Transitioned to a role as a Dental Assistant
  • 2007 Joined Heartland Dental as a Business Assistant
Astra Dean

Heartland Dental

Heartland Dental provides exceptional service to more than 2,300 supported doctors, across 38 states and over 1,400 offices. Cementing itself as the largest, and still one of the fastest growing, Dental Support Organizations in the United States.

Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and set forth their own clinical care philosophies. But all our partners are united by a common goal: delivering the highest quality dental care and experience.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.