VP, Revenue Cycle Management
Job Details
- Req ID:
- 97227
- Supported Practice:
- Heartland Dental
- Category:
- Accounting and Finance
- Location:
- 1200 Network Centre, Effingham, IL 62401
- Years of Experience:
- 4+ years
Position Summary:
Head of Revenue Cycle Management
Heartland Dental, the nation's leading dental support organization (DSO), seeks an experienced Head of Revenue Cycle Management to lead and transform our revenue operations across 2,000+ locations. This individual will lead end-to-end revenue cycle management operations while driving innovation and operational excellence through advanced technology solutions, including AI and automation. This role combines strategic leadership with hands-on operational management to optimize the business performance of our supported practices.
Heartland Dental is the nation's largest dental support organization providing non-clinical, administrative support services. What started from the entrepreneurial spirit of Rick Workman, DMD, with his single dental practice, has evolved into supporting over 2,700 dentists in more than 1,800 dental offices across 39 states and Washington D.C.
This role requires extensive cross-functional collaboration with senior leaders throughout the organization and reports directly to the Chief Financial Officer.
Below is an overview of the duties and responsibilities you would take on in this role:
- Serve as Product Owner for insurance verification systems and lead implementation of AI-driven eligibility verification solutions
- Drive operational excellence in revenue cycle processes, from doctor credentialing to ultimate collection
- Optimize accounts receivable management and point-of-service collections
- Enhance doctor onboarding experience through streamlined credentialing and accreditation processes
- Implement and manage modern patient financial engagement platforms
- Lead and develop RCM staff while driving productivity through automation
- Ensure compliance with federal and state regulations
- Participate in strategic growth initiatives and practice integrations
Minimum Requirements
- 5+ years experience in healthcare revenue cycle management, preferably in dental or multi-location healthcare settings
- Strong track record of implementing technology solutions and process improvements
- Experience managing large-scale operations and cross-functional teams
- Knowledge of healthcare payment systems, insurance, and regulatory requirements
- Proven ability to drive organizational change and achieve measurable results
- Ability to travel 30%, sometimes on short notice
Physical Requirements:
- Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
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Benefits
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Paid Vacation & Holidays
-
Access to Daily Pay
-
Sponsored Continuing Education Opportunities
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Bonus Program
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Retirement and College Savings Plans
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Referral Bonus
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Health, Vision, Dental, & Life Benefits
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Fitness and Mental Wellness Programs
Personal Stories
“I joined Heartland Dental in 2018 with 13 years of dental experience in search of career and leadership growth, and I’ve gotten that in abundance. The support is never-ending. If you have a vision or a dream, Heartland supports it wholeheartedly. I am blessed to be a part of such an amazing Supported Practice!”
- 2023 Joined the Communications Team
- 2021 Promoted to Regional Manager of Operations supporting Columbia and Aiken, SC and Evan, GA
- 2020 Expanded PMO role to support a second office
- 2018 Promoted to become the office’s Practice Manager of Operations (PMO)
- 2018 Joined Heartland Dental as a Business Assistant
“I joined Heartland Dental in search of a new opportunity and have found so much more than I could have ever imagined. Heartland has provided me invaluable education opportunities that have allowed me to achieve things I never thought possible and do things I never would have imagined.”
- 2023 Promoted to Regional Manager of Operations supporting Charlotte, North Carolina
- 2020 Transitioned to a PMO role supporting newly affiliated practices and new, or De Novo, offices in Charleston, SC
- 2017 Promoted to Practice Manager of Operations (PMO) supporting offices in Melbourne, FL
- 2015 Joined Heartland Dental as an Office Manager
“Beyond supporting me professionally, Heartland allows me to make a difference in my community. Being able to volunteer in Free Dentistry Days has been a huge motivator for me. I am proud to make a difference by helping empower providers to give back.”
- 2023 Founding member of Alliance, Heartland Dental’s gender and sexuality employee-led community
- 2022 Transitioned to Digital Marketing
- 2022 Promoted to Field Marketing Strategist
- 2018 Transitioned to the Regional Marketing Strategist
- 2017 Promoted to Practice Manager of Operations
- 2016 Promoted to Office Manager
- 2014 Joined Heartland Dental as a Business Assistant
“I joined Heartland Dental in search of a new career opportunity. Thanks to the great leaders and developmental courses Heartland offers, I have grown both personally and professionally. I never imagined I would become part of a new and growing department!”
- 2022 Promoted to Payor Relations Supervisor
- 2018 Joined a new, growing department as Payor Relations Lead
- 2016 Promoted to Fee Schedule Manager
- 2014 Promoted to Fee Schedule Supervisor
- 2011 Moved to Dental Insurance Administration department as a Fee Schedule Coordinator
- 2008 Transitioned to a role as a Dental Assistant
- 2007 Joined Heartland Dental as a Business Assistant
Heartland Dental
Heartland Dental provides exceptional service to more than 2,800+ supported doctors, across 39 states and over 1,700+ offices. Cementing itself as the largest, and still one of the fastest growing, Dental Support Organizations in the United States.
Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and set forth their own clinical care philosophies. But all our partners are united by a common goal: delivering the highest quality dental care and experience.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.