We Support What you do best.

Patient Services Inbound Representative

Job Details

Req ID:
97779
Supported Practice:
Heartland Dental
Category:
Customer Service
Location:
1200 Network Centre Drive, Effingham, IL 62401

Position Summary:

PATIENT SERVICES INBOUND REPRESENTATIVE

 

Are you interested in beginning a professional career from the comfort of your own home? Are you looking for a career with endless limits and opportunity for personal development? Are you self-motivated, friendly, and work well in a fast-paced environment? If so, Heartland Dental is looking for you! As a leading dental support organization, Heartland Dental is experiencing phenomenal growth and needs individuals like you to join our team. Come experience an exciting dental career providing non-clinical support to a network of offices nationwide. Pay range for the remote position is $15.50-$16/hour Remote employment requires a consistent home internet connection with average speeds of 15 mbps Download and 10 mbps Upload. Please visit speedtest.net to check the speeds of your current internet connection, wired connections plugged directly into your router will provide best results. Our system is compatible with cable, broadband, and fiber internet providers only. Satellite, wireless, mobile data, and line-of-sight providers are not compatible.

 

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow team members who will support the business needs of each supported dental office and foster a strong team building culture.  As a Patient Services Inbound Representative, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.  As a Patient Services Inbound Representative, you’ll be a valued member of the Patient Services Center team.   This hard-working and motivated position will provide inbound phone coverage for multiple dental offices with the goal of accurately scheduling patients within guidelines and routing clinical and billing inquiries to appropriate clinical or administrative pools.  At Heartland Dental, our goal is to hire and grow team members who will support the business needs of each supported dental office and foster a strong culture of camaraderie and support.   This is where patients come first, and continuous learning is encouraged! 

More about the role

  • Assesses the patient’s need and respond with critical judgment that ensures the appropriate resolution to provide exceptional customer service.
  • Quickly builds rapport and maintains positive demeanor with patients and supported dental office team members.
  • Ability to demonstrate strong verbal and written communication skills when interacting with patients.
  • Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
  • Adheres to service specialized workflows for multiple offices. Follows protocols built in the software, navigating quickly between multiple computer systems with dual monitors, and documented practices scheduling requirements.
  • Ability to reach and maintain individual performance metrics while also supporting department metrics, including handling, and documenting 90 patient interactions a day
  • Promotes a positive and productive environment, supporting teamwork and communication.

 

What You’ll Gain

  • Competitive benefits including health insurance and retirement savings plans, seven paid holidays, and PTO (paid time off)
  • Potential for personal and company performance bonuses, referral bonus, voluntary overtime, and semi-annual pay increases.
  • Team-focused, uplifting, and educational work culture to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors
  • Access to an expansive network of mentors and networking opportunities
  • Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care

Minimum Qualifications

  • High School Diploma or equivalent required.
  • Ability to multi-task
  • Proficient keyboarding and computer skills.
  • Excellent communication and outstanding customer service.
  • Strong listening skills.
  • Critical thinking, sound judgment, and strong problem-solving skills essential.
  • Strong attention to detail and accuracy required.
  • Must be team-oriented, open minded, flexible, and willing to learn.

Technology Requirements:

  • Reliable, high-speed internet access to ensure seamless communication with patients and colleagues.
  • Successful candidates will be required to pass a high-speed internet test.
  • Remote employment requires a consistent home internet connection with average speeds of 15 mbps Download and 10 mbps Upload. Please visit speedtest.net to check the speeds of your current internet connection, wired connections plugged directly into your router will provide best results. Our system is compatible with cable, broadband, and fiber internet providers only. Satellite, wireless, mobile data, and line-of-sight providers are not compatible.

 Preferred Experience  

  • Dental or medical background 
  • Contact center work experience
  • Experience in sales or metric-driven performance environment 
  • Dentrix or other dental software experience 
  • Bilingual skills

 

Physical Requirements: 

  • Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at a time.
  • Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year

Who is Heartland Dental?

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve.  Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.

 

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. 

 

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. 

Join Our Talent Network

Benefits

  • Paid Vacation & Holidays

  • Access to Daily Pay

  • Sponsored Continuing Education Opportunities

  • Bonus Program

  • Retirement and College Savings Plans

  • Referral Bonus

  • Health, Vision, Dental, & Life Benefits

  • Fitness and Mental Wellness Programs

Personal Stories

“I joined Heartland Dental in 2018 with 13 years of dental experience in search of career and leadership growth, and I’ve gotten that in abundance. The support is never-ending. If you have a vision or a dream, Heartland supports it wholeheartedly. I am blessed to be a part of such an amazing Supported Practice!” 
Latasha Webber Regional Manager of Operations 
  • 2023 Joined the Communications Team
  • 2021 Promoted to Regional Manager of Operations supporting Columbia and Aiken, SC and Evan, GA
  • 2020 Expanded PMO role to support a second office
  • 2018 Promoted to become the office’s Practice Manager of Operations (PMO)
  • 2018 Joined Heartland Dental as a Business Assistant
Latash Webber
“I joined Heartland Dental in search of a new opportunity and have found so much more than I could have ever imagined. Heartland has provided me invaluable education opportunities that have allowed me to achieve things I never thought possible and do things I never would have imagined.” 
Noel Keyes Regional Manager of Operations
  • 2023 Promoted to Regional Manager of Operations supporting Charlotte, North Carolina
  • 2020 Transitioned to a PMO role supporting newly affiliated practices and new, or De Novo, offices in Charleston, SC
  • 2017 Promoted to Practice Manager of Operations (PMO) supporting offices in Melbourne, FL
  • 2015 Joined Heartland Dental as an Office Manager
Noel Keyes
“Beyond supporting me professionally, Heartland allows me to make a difference in my community. Being able to volunteer in Free Dentistry Days has been a huge motivator for me. I am proud to make a difference by helping empower providers to give back.” 
Amanda Hensiak Digital Marketing Liaison
  • 2023 Founding member of Alliance, Heartland Dental’s gender and sexuality employee-led community
  • 2022 Transitioned to Digital Marketing
  • 2022 Promoted to Field Marketing Strategist
  • 2018 Transitioned to the Regional Marketing Strategist
  • 2017 Promoted to Practice Manager of Operations
  • 2016 Promoted to Office Manager
  • 2014 Joined Heartland Dental as a Business Assistant
Amanda Hensiak
“I joined Heartland Dental in search of a new career opportunity. Thanks to the great leaders and developmental courses Heartland offers, I have grown both personally and professionally. I never imagined I would become part of a new and growing department!” 
Astra Dean Payor Relations Supervisor
  • 2022 Promoted to Payor Relations Supervisor
  • 2018 Joined a new, growing department as Payor Relations Lead
  • 2016 Promoted to Fee Schedule Manager
  • 2014 Promoted to Fee Schedule Supervisor
  • 2011 Moved to Dental Insurance Administration department as a Fee Schedule Coordinator
  • 2008 Transitioned to a role as a Dental Assistant
  • 2007 Joined Heartland Dental as a Business Assistant
Astra Dean

Heartland Dental

Heartland Dental provides exceptional service to more than 2,800+ supported doctors, across 39 states and over 1,700+ offices. Cementing itself as the largest, and still one of the fastest growing, Dental Support Organizations in the United States.

Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and set forth their own clinical care philosophies. But all our partners are united by a common goal: delivering the highest quality dental care and experience.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.