Outbound Sales Representative
Job Details
- Req ID:
- 109390
- Supported Practice:
- Heartland Dental
- Category:
- Customer Service
- Location:
- 1200 Network Centre Drive, Effingham, IL 62401
Position Summary:
Outbound Sales Representative – Affiliations
We are seeking a motivated and results-driven Inside Sales Representative to join our Lead Generation team. This role is focused on high-volume outbound calling and lead qualification. The ideal candidate will be comfortable working with an auto-dialer system, managing CRM records, and meeting daily performance metrics. This position combines core lead generation responsibilities with outbound calling tasks to drive business growth and support sales initiatives.
We believe that exceptional customer engagement begins with a passionate and dedicated team. Our culture emphasizes continuous learning, collaboration, and putting customers first. We foster a supportive and motivating environment where team members are encouraged to grow and contribute. If you're enthusiastic about sales, eager to make an impact, and thrive in a fast-paced setting, we invite you to join our team.
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in nearly 1,900 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported Doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.
Below is an overview of the duties and responsibilities you would take on in this role:
• Conduct outbound calls using an auto-dialer system to prospective leads and existing contacts.
• Qualify leads based on predefined criteria and schedule appointments or demos.
• Maintain accurate and up-to-date records in the CRM system.
• Meet daily performance targets, including call volume and lead conversion metrics.
• Collaborate with the sales and marketing teams to refine outreach strategies.
• Provide exceptional customer service and handle inquiries professionally.
• Document all interactions and outcomes in a timely and accurate manner.
• Support team goals and contribute to a positive and collaborative work environment.
• Other duties and responsibilities as assigned.
Minimum Qualifications
- 1+ year of experience in outbound call center or inside sales roles.
- Previous sales experience is a plus.
- Excellent verbal and written communication skills.
- Strong customer service and active listening abilities.
- Ability to maintain a minimum of 90+ outbound calls per day.
- Attention to detail and accuracy in documentation.
- Proficiency in CRM systems and computer skills.
- Critical thinking and problem-solving capabilities.
- Team-oriented with a flexible and open-minded approach.
- Bilingual (Spanish/English) skills are advantageous.
Physical Requirements:
- Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
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Benefits
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Paid Vacation & Holidays
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Access to Daily Pay
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Sponsored Continuing Education Opportunities
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Bonus Program
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Retirement and College Savings Plans
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Referral Bonus
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Health, Vision, Dental, & Life Benefits
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Fitness and Mental Wellness Programs
Personal Stories
“I joined Heartland Dental in 2018 with 13 years of dental experience in search of career and leadership growth, and I’ve gotten that in abundance. The support is never-ending. If you have a vision or a dream, Heartland supports it wholeheartedly. I am blessed to be a part of such an amazing Supported Practice!”
- 2023 Joined the Communications Team
- 2021 Promoted to Regional Manager of Operations supporting Columbia and Aiken, SC and Evan, GA
- 2020 Expanded PMO role to support a second office
- 2018 Promoted to become the office’s Practice Manager of Operations (PMO)
- 2018 Joined Heartland Dental as a Business Assistant
“I joined Heartland Dental in search of a new opportunity and have found so much more than I could have ever imagined. Heartland has provided me invaluable education opportunities that have allowed me to achieve things I never thought possible and do things I never would have imagined.”
- 2023 Promoted to Regional Manager of Operations supporting Charlotte, North Carolina
- 2020 Transitioned to a PMO role supporting newly affiliated practices and new, or De Novo, offices in Charleston, SC
- 2017 Promoted to Practice Manager of Operations (PMO) supporting offices in Melbourne, FL
- 2015 Joined Heartland Dental as an Office Manager
“Beyond supporting me professionally, Heartland allows me to make a difference in my community. Being able to volunteer in Free Dentistry Days has been a huge motivator for me. I am proud to make a difference by helping empower providers to give back.”
- 2023 Founding member of Alliance, Heartland Dental’s gender and sexuality employee-led community
- 2022 Transitioned to Digital Marketing
- 2022 Promoted to Field Marketing Strategist
- 2018 Transitioned to the Regional Marketing Strategist
- 2017 Promoted to Practice Manager of Operations
- 2016 Promoted to Office Manager
- 2014 Joined Heartland Dental as a Business Assistant
“I joined Heartland Dental in search of a new career opportunity. Thanks to the great leaders and developmental courses Heartland offers, I have grown both personally and professionally. I never imagined I would become part of a new and growing department!”
- 2022 Promoted to Payor Relations Supervisor
- 2018 Joined a new, growing department as Payor Relations Lead
- 2016 Promoted to Fee Schedule Manager
- 2014 Promoted to Fee Schedule Supervisor
- 2011 Moved to Dental Insurance Administration department as a Fee Schedule Coordinator
- 2008 Transitioned to a role as a Dental Assistant
- 2007 Joined Heartland Dental as a Business Assistant
Heartland Dental
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.
Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and set forth their own clinical care philosophies. But all our partners are united by a common goal: delivering the highest quality dental care and experience.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.