Product Specialist, IT

Product Specialist, Technology Transformation

The Technology Transformation Team of Heartland Dental in Effingham, IL is looking for a Product Specialist to join our team. As a Product Specialist, you’ll be a valued member of the Practice Management Software Team. This hard-working and motivated position will help by partnering with stakeholders to identify practice management software needs and opportunities.

This individual will play a critical role in defining use cases and prioritizing stakeholder requests, designing product roadmaps, and communicating them to internal stakeholders. The Product Specialist will also provide subject matter expertise for their specific product specialty.

At Heartland Dental, our goal is to hire and grow team members who will support the business needs of each supported dental office and foster a strong culture of camaraderie and support. This is where patients come first, and continuous learning is encouraged!

Why Heartland Dental?
Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow team members who will support the business needs of each supported dental office and foster a strong team building culture. As a Product Specialist, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Below is an overview of the duties and responsibilities you would take on in this role:

• Assist with implementation pilots including planning, testing, and user communication.
• Provide Level III Support and be a liaison to escalate and resolve issues with vendor partners.
• Provide subject matter expertise for software solutions and issue resolution.
• Deliver consistent and clear communication to Heartland Departments and field teams regarding project progress.
• Define and document configuration templates for new solutions in partnership with other Heartland stakeholders.
• Accepts ownership and keeps commitments.
• Lead and manage all aspects of non-standard software requests.
• Assist with project related tasks and initiatives as needed by Product Managers.
• Assist with product testing as needed for software and operating system updates.

Minimum Requirements: 

• Minimum 5 years of experience working as software product specialist, or application specialist, or equivalent experience.  Dental software experience preferred.
• Highly developed communication skills (written, verbal, presentation) with ability and comfort to work with all levels of the organization, including executive level leaders.
• Works cooperatively in group situations and displays effective problem-solving skills.
• Ability to listen, build rapport, and gain credibility as a strategic partner within the business unit, as well as leadership and functional teams.
• Skills and experience with negotiating conflict and problem-solving to achieve win-win outcomes; ability to manage stakeholder expectations.
• Attention to detail and excellent follow-up skills.
• Requires a positive attitude with the ability to work independently or as part of a team.
• Experience working in a fast-paced environment is driven to produce results.
• Makes appropriate decisions while demonstrating accuracy and thoroughness; exhibits sound judgment.
• Exhibits ability to learn and apply new skills.

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift to 15 pounds at times
• Availability to attend meetings in-person (if conditions allow) quarterly throughout the year (some additional limited travel will eventually be involved such as 3-4 times per year)

We put our people first at Heartland Dental, and that shows in our generous benefits package.

Company retains the sole discretion to change the duties of the position at any time.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.