Electronic Remittance Advice Specialist, Accounts Receivable
Job Details
- Req ID:
- 116359
- Supported Practice:
- Heartland Dental
- Category:
- Accounting and Finance
- Location:
- 1200 Network Centre, Effingham, IL 62401
- Salary:
- $45,000.00 - $50,000.00 per year
Position Summary:
Electronic Remittance Advice Specialist, Accounts Receivable
As an Electronic Remittance Advice (ERA) Specialist, you will assist the accounts receivable (AR) team and dental offices with ERA processing, error resolutions, and process improvements as they relate to ERA claim payments. The ERA Specialist will work closely with AR, and Payor Relations teams as well as dental offices and their administrators on all areas related to the ERA process.
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in 1,900+ dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the clinical leaders of their practice, retain full clinical autonomy, and establish their own care philosophies. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and patient experiences.
Early 2018, KKR became Heartland Dental’s new lead investor, With Ontario Teacher’s Pension Plan (OTTP) remaining a minority investor. KKR’s resources and partnership have opened up many new opportunities to further advance the company’s growth.
Below is an overview of the duties and responsibilities you would take on in this role:
- Ensure timely posting of ERAs during the enrollment transition period for offices.
- Provide clear communication regarding timelines of when offices will be taking ownership of individual payor ERAs.
- Provide support and customer service to office teams on all aspects of ERA posting.
- Manage ERA exceptions that are routed to a central parent account.
- Provide feedback and analysis for technical solution improvements.
- Stay abreast of current health plan and agency requirements for ERA participation.
- Communicate appropriately with all departments involved regarding ERA payments for providers and practices.
- Develop working relationships with our Offices, Field Administrators, Operations and Support Office teams to resolve any billing issues or denials related to ERAs and promote optimal reimbursement that results in efficiencies in the Business Assistant job duties.
- Maintains confidentiality of provider information.
- Other projects as assigned
Minimum Requirements:
- ERA and EFT knowledge
- Complete understanding of dental reimbursement and terminology
- Ability to deal effectively with challenging situations
- Great customer service skills.
- Strong interpersonal, oral (includes telephone skills) and written communication skills.
- Ability to manage multiple streams of work simultaneously using good planning, organization, multi-tasking, and prioritization in order to meet deadlines.
- Must have sufficient working knowledge of MS Office (Word, Excel).
- Must have sufficient working knowledge of CAQH, and Availity and Dental payors
- Strong organizational skills, accuracy and attention to detail.
Desirable Qualifications
- Minimum 2 years' experience handling and processing of Dental Claims
- Working knowledge of CAQH, and Availity and Dental payors
Physical Requirements:
- Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
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Benefits
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Paid Vacation & Holidays
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Access to Daily Pay
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Sponsored Continuing Education Opportunities
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Bonus Program
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Retirement and College Savings Plans
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Referral Bonus
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Health, Vision, Dental, & Life Benefits
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Fitness and Mental Wellness Programs
Personal Stories
“I joined Heartland Dental in 2018 with 13 years of dental experience in search of career and leadership growth, and I’ve gotten that in abundance. The support is never-ending. If you have a vision or a dream, Heartland supports it wholeheartedly. I am blessed to be a part of such an amazing Supported Practice!”
- 2023 Joined the Communications Team
- 2021 Promoted to Regional Manager of Operations supporting Columbia and Aiken, SC and Evan, GA
- 2020 Expanded PMO role to support a second office
- 2018 Promoted to become the office’s Practice Manager of Operations (PMO)
- 2018 Joined Heartland Dental as a Business Assistant
“I joined Heartland Dental in search of a new opportunity and have found so much more than I could have ever imagined. Heartland has provided me invaluable education opportunities that have allowed me to achieve things I never thought possible and do things I never would have imagined.”
- 2023 Promoted to Regional Manager of Operations supporting Charlotte, North Carolina
- 2020 Transitioned to a PMO role supporting newly affiliated practices and new, or De Novo, offices in Charleston, SC
- 2017 Promoted to Practice Manager of Operations (PMO) supporting offices in Melbourne, FL
- 2015 Joined Heartland Dental as an Office Manager
“Beyond supporting me professionally, Heartland allows me to make a difference in my community. Being able to volunteer in Free Dentistry Days has been a huge motivator for me. I am proud to make a difference by helping empower providers to give back.”
- 2023 Founding member of Alliance, Heartland Dental’s gender and sexuality employee-led community
- 2022 Transitioned to Digital Marketing
- 2022 Promoted to Field Marketing Strategist
- 2018 Transitioned to the Regional Marketing Strategist
- 2017 Promoted to Practice Manager of Operations
- 2016 Promoted to Office Manager
- 2014 Joined Heartland Dental as a Business Assistant
“I joined Heartland Dental in search of a new career opportunity. Thanks to the great leaders and developmental courses Heartland offers, I have grown both personally and professionally. I never imagined I would become part of a new and growing department!”
- 2022 Promoted to Payor Relations Supervisor
- 2018 Joined a new, growing department as Payor Relations Lead
- 2016 Promoted to Fee Schedule Manager
- 2014 Promoted to Fee Schedule Supervisor
- 2011 Moved to Dental Insurance Administration department as a Fee Schedule Coordinator
- 2008 Transitioned to a role as a Dental Assistant
- 2007 Joined Heartland Dental as a Business Assistant
Heartland Dental
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.
Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and set forth their own clinical care philosophies. But all our partners are united by a common goal: delivering the highest quality dental care and experience.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. Supported practices are independently owned and operated, and employment decisions are made by each practice. However, all supported practices are encouraged to provide equal opportunity in employment and to comply with all applicable federal, state, and local laws regarding non-discrimination.