Payor Relations Support Representative
Job Details
- Req ID:
- 116547
- Supported Practice:
- Heartland Dental
- Category:
- Payor Relations
- Location:
- Heartland Dental, Chicago, IL 60601
- Salary:
- $50,000.00 - $60,000.00 per year
Position Summary:
Payor Relations Support Representative, Payor Relations Department
Do you have excellent customer service and communication skills? Do you like working with a team to accomplish high level goals? If so, we should talk! Our department is growing to expand the dental payor support to 1,800 doctors and their office teams in the nation’s largest Dental Service Organization.
We are looking for a team member who thrives on learning, collaborating and relationship building. As a Payor Relations Support Representative, your role includes conducting research and making recommendations of insurance/payor contract enrollment to our supported doctors. You will also help implement and roll out payor contract updates across the supported offices, and manage payor contract programs to ensure strong support of payor relationships.
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in 1,900+ dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the clinical leaders of their practice, retain full clinical autonomy, and establish their own care philosophies. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and patient experiences.
To give you an idea of the team structure, you will work within the Payor Relations Department, comprising of a VP, Director, Managers, and other staff members.
Below is an overview of the duties and responsibilities you would take on in this role:
- Research and analyze both existing and new payor contract terms, obligations and advantages/disadvantages of doctor enrollment
- Collaborate with the Legal Department and Dental Insurance Administration Department to manage the contract terms and obligations of enrolled doctors.
- Recommend payor contract enrollments to supported doctors and initiate accordingly.
- Manage the implementation of payor contracts to ensure consistency of doctor enrollment within regions/states.
- Build and develop relationships with dental insurance payor representatives.
- Manage payor contract updates and programs.
- Collaborate with other Heartland departments and team members to ensure contract updates and programs are implemented accurately and timely.
- Identify new payor/business opportunities to generate new patient to supported offices
- Perform insurance plan research related to specific employer groups by market
- Other projects as assigned
Minimum Requirements:
- Associate’s or Bachelor’s degree
- 3-5+ years of relevant work experience with payor relationship/network support
- Excellent verbal and written communication skills
- Strong computer skills, including experience with Microsoft Word, Outlook, Excel and PowerPoint
- Strong organizational skills, accuracy and attention to detail
- Ability to work well under pressure and prioritize multiple tasks
- Ability to interact with co-workers in a collegial manner to accomplish common tasks
- High level of maturity, personal initiative, and sound judgment
- Strong work ethic
Desirable Qualifications:
- Healthcare and/or dental industry experiences
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
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Benefits
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Paid Vacation & Holidays
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Access to Daily Pay
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Sponsored Continuing Education Opportunities
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Bonus Program
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Retirement and College Savings Plans
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Referral Bonus
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Health, Vision, Dental, & Life Benefits
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Fitness and Mental Wellness Programs
Personal Stories
“I joined Heartland Dental in 2018 with 13 years of dental experience in search of career and leadership growth, and I’ve gotten that in abundance. The support is never-ending. If you have a vision or a dream, Heartland supports it wholeheartedly. I am blessed to be a part of such an amazing Supported Practice!”
- 2023 Joined the Communications Team
- 2021 Promoted to Regional Manager of Operations supporting Columbia and Aiken, SC and Evan, GA
- 2020 Expanded PMO role to support a second office
- 2018 Promoted to become the office’s Practice Manager of Operations (PMO)
- 2018 Joined Heartland Dental as a Business Assistant
“I joined Heartland Dental in search of a new opportunity and have found so much more than I could have ever imagined. Heartland has provided me invaluable education opportunities that have allowed me to achieve things I never thought possible and do things I never would have imagined.”
- 2023 Promoted to Regional Manager of Operations supporting Charlotte, North Carolina
- 2020 Transitioned to a PMO role supporting newly affiliated practices and new, or De Novo, offices in Charleston, SC
- 2017 Promoted to Practice Manager of Operations (PMO) supporting offices in Melbourne, FL
- 2015 Joined Heartland Dental as an Office Manager
“Beyond supporting me professionally, Heartland allows me to make a difference in my community. Being able to volunteer in Free Dentistry Days has been a huge motivator for me. I am proud to make a difference by helping empower providers to give back.”
- 2023 Founding member of Alliance, Heartland Dental’s gender and sexuality employee-led community
- 2022 Transitioned to Digital Marketing
- 2022 Promoted to Field Marketing Strategist
- 2018 Transitioned to the Regional Marketing Strategist
- 2017 Promoted to Practice Manager of Operations
- 2016 Promoted to Office Manager
- 2014 Joined Heartland Dental as a Business Assistant
“I joined Heartland Dental in search of a new career opportunity. Thanks to the great leaders and developmental courses Heartland offers, I have grown both personally and professionally. I never imagined I would become part of a new and growing department!”
- 2022 Promoted to Payor Relations Supervisor
- 2018 Joined a new, growing department as Payor Relations Lead
- 2016 Promoted to Fee Schedule Manager
- 2014 Promoted to Fee Schedule Supervisor
- 2011 Moved to Dental Insurance Administration department as a Fee Schedule Coordinator
- 2008 Transitioned to a role as a Dental Assistant
- 2007 Joined Heartland Dental as a Business Assistant
Heartland Dental
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.
Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and set forth their own clinical care philosophies. But all our partners are united by a common goal: delivering the highest quality dental care and experience.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. Supported practices are independently owned and operated, and employment decisions are made by each practice. However, all supported practices are encouraged to provide equal opportunity in employment and to comply with all applicable federal, state, and local laws regarding non-discrimination.