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Employee Relations Specialist (Workforce Investigations) - Hybrid

Job Details

Req ID:
Supported Practice:
Heartland Dental
Human Resources
1200 Network Centre Dr, Effingham, IL 62401

Position Summary:

Employee Relations Specialist (Tier2Workforce Investigations), Employee Relations, Human Resources 


Join our growing Human Resources teamThe Employee Relations Specialist will play a critical role supporting the Employee Relations Department activities, specifically with workforce investigationsOur ideal fit will be meticulous with details, strive for efficiency and process improvements, and committed to excellent customer serviceThis individual will also support key initiatives and goals of the department. 


To give you an idea of team structure, this position will work on a team with other Employee Relations Specialists, reporting to the Employee Relations Manager. 

Below is an overview of the duties and responsibilities associated with this position: 

  • Assist Employee Relations Department with a wide variety of employee relations matters, with a focus area of Workforce Investigations 
  • Promptly conduct thorough and objective investigations of alleged policy violations, misconduct, conflicts of interest, and other work-related issues 
  • Conduct impartial, fact-based interviews with managers and employees in a timely manner 
  • Prepare written investigative reports and documentation, including interview notes and summary of findings 
  • Use case management systems (Navex EthicsPoint and Ivanti) to manage cases from intake to resolution 
  • Collaborate with HR leadership and Legal department to ensure investigations are conducted in accordance with company polices and legal requirements; and meet with appropriate leadership and HR partners to discuss recommendations and next steps based on investigation findings 
  • Develop and maintain confidential procedures for the handling and processing of complaints and allegations 
  • Create insights from data to inform process and improvements as they relate to workforce investigations 
  • Establish strong cross-functional relationships with all levels of the organization 
  • Advise/counsel employees at all levels to resolve conflict and provide advice on the proper procedure/process in handling personnel matters 
  • Assist managers with performance management including coaching and counseling, training, disciplinary actions, and terminations 
  • Occasional administrative work as necessary to support the activities of the department 
  • Special Projects as assigned by Employee Relations Manager and Director, Employee Relations 
  • The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Minimum Requirements: 

  • Completion of one of the following: 3+ years of legal or human resource experience OR associate’s degree and not less than one year of in-house experience as a human resource representative OR bachelor’s degree 
  • Excellent customer service skills 
  • Practical knowledge of human resource concepts 
  • Strong computer skills, including experience with Microsoft Word and Outlook  
  • Strong organizational skills, accuracy and attention to detail   
  • Ability to answer telephone calls and communicate information to callers 
  • Ability to work well under pressure and prioritize multiple tasks 
  • Strong verbal and written communication skills 
  • High level of confidentiality, maturity, personal initiative, and sound judgment 

Desirable Qualifications: 

  • Human resource experience 
  • Knowledge of Local, State and Federal laws and regulations relating to employment issues 
  • Experience working with matter management system and human capital management systems 

Physical Requirements:  

  • Ability to perform essential duties satisfactorily with or without reasonable accommodation Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position  
  • Prolonged periods sitting at a desk and working on a computer  
  • Must be able to lift up to 15 pounds at times  


We put our people first at Heartland Dental, and that shows in our generous benefits package. 


Company retains the sole discretion to change the duties of the position at any time. 


We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. 

Join Our Talent Network


  • Paid Time Off

  • Paid Holidays

  • Regional Mentors

  • Sponsored Continuing Education Opportunities

  • Bonus Program

  • Referral Bonus

  • Health, Vision, Dental, & Life Benefits

  • Discounted Scrubs, Fitness Plans, and More

Personal Stories

“I joined Heartland Dental in 2018 with 13 years of dental experience in search of career and leadership growth, and I’ve gotten that in abundance. The support is never-ending. If you have a vision or a dream, Heartland supports it wholeheartedly. I am blessed to be a part of such an amazing Supported Practice!” 
Latasha Webber Regional Manager of Operations 
  • 2023 Joined the Communications Team
  • 2021 Promoted to Regional Manager of Operations supporting Columbia and Aiken, SC and Evan, GA
  • 2020 Expanded PMO role to support a second office
  • 2018 Promoted to become the office’s Practice Manager of Operations (PMO)
  • 2018 Joined Heartland Dental as a Business Assistant
Latash Webber
“I joined Heartland Dental in search of a new opportunity and have found so much more than I could have ever imagined. Heartland has provided me invaluable education opportunities that have allowed me to achieve things I never thought possible and do things I never would have imagined.” 
Noel Keyes Regional Manager of Operations
  • 2023 Promoted to Regional Manager of Operations supporting Charlotte, North Carolina
  • 2020 Transitioned to a PMO role supporting newly affiliated practices and new, or De Novo, offices in Charleston, SC
  • 2017 Promoted to Practice Manager of Operations (PMO) supporting offices in Melbourne, FL
  • 2015 Joined Heartland Dental as an Office Manager
Noel Keyes
“Beyond supporting me professionally, Heartland allows me to make a difference in my community. Being able to volunteer in Free Dentistry Days has been a huge motivator for me. I am proud to make a difference by helping empower providers to give back.” 
Amanda Hensiak Digital Marketing Liaison
  • 2023 Founding member of Alliance, Heartland Dental’s gender and sexuality employee-led community
  • 2022 Transitioned to Digital Marketing
  • 2022 Promoted to Field Marketing Strategist
  • 2018 Transitioned to the Regional Marketing Strategist
  • 2017 Promoted to Practice Manager of Operations
  • 2016 Promoted to Office Manager
  • 2014 Joined Heartland Dental as a Business Assistant
Amanda Hensiak
“I joined Heartland Dental in search of a new career opportunity. Thanks to the great leaders and developmental courses Heartland offers, I have grown both personally and professionally. I never imagined I would become part of a new and growing department!” 
Astra Dean Payor Relations Supervisor
  • 2022 Promoted to Payor Relations Supervisor
  • 2018 Joined a new, growing department as Payor Relations Lead
  • 2016 Promoted to Fee Schedule Manager
  • 2014 Promoted to Fee Schedule Supervisor
  • 2011 Moved to Dental Insurance Administration department as a Fee Schedule Coordinator
  • 2008 Transitioned to a role as a Dental Assistant
  • 2007 Joined Heartland Dental as a Business Assistant
Astra Dean

Heartland Dental

Heartland Dental provides exceptional service to more than 2,300 supported doctors, across 38 states and over 1,400 offices. Cementing itself as the largest, and still one of the fastest growing, Dental Support Organizations in the United States.

Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and set forth their own clinical care philosophies. But all our partners are united by a common goal: delivering the highest quality dental care and experience.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.