IT Field Technician
Job Details
- Req ID:
- 98467
- Supported Practice:
- Heartland Dental
- Category:
- Information Technology
- Location:
- Heartland Dental, Nashville, TN 37217
Position Summary:
IT Field Technician
The IT Field Technician is primarily responsible for on-site, IT support for our supported dental practices. While on-site at offices, the Field Technician is responsible for installation, troubleshooting, and issue resolution of IT and digital, clinical systems. This position will also assist in the on-site installation of large IT hardware refresh projects and other modernization and standardization projects. This position will report to the Office Integration Management Team.
We are the billion-dollar company you've never heard of. With more than 1,000 dental offices supported across 37 states, over 10,000 team members and over 1,600 supported doctors in our support, Heartland Dental has a proven track record of growth and success. We’re looking for professional individuals who are open, positive and mentally flexible to join our network of support.
Below is an overview of the duties and responsibilities associated with this position:
- Assist the Office Integration Team with on-site installation, maintenance, and support for both existing and newly supported dental offices
- Install, repair, and/or upgrade servers, workstations, digital dental equipment, network switches, printers, scanners, and any other IT related equipment needed at the office
- Assist with installation projects related to modernizing and standardizing practice management software and IT equipment (also known as conversions)
- Assist with computer hardware/operating system refresh projects
- Troubleshoot IT systems at offices to determine root cause of issues experienced at dental office and provide steps for resolution
- Communicate frequently with office contacts and other nontechnical stakeholders
- Communicate installation and problem resolution status to the Field Tech Coordinator and the Dental Office Service desk for handover of office support
- Manage multiple tasks and meet deadlines
Minimum Requirements:
- Completion of one of the following: three years of IT experience in a technical support role OR a degree in an IT related field
- Ability to travel (fly and drive) multiple times per month for a week at a time (90-100% travel required)
- Ability to physically lift 50 lbs.
- Practical knowledge of computer and networking troubleshooting concepts
- Strong computer skills, including experience with operating systems, computer and networking hardware, and other IT related peripheral devices
- Strong organizational skills, accuracy, and attention to detail
- Ability to work well under pressure, prioritize multiple tasks, and meet deadlines
- Strong verbal and written communication skills
- Ability to communicate frequently with different departments and stakeholders
- Ability to interact with co-workers in a collegial manner to accomplish common tasks
- High level of maturity, personal initiative, and sound judgment
- Attendance and punctuality are essential
Desirable Qualifications:
- Prior experience in an IT field/on-site support role
- Experience working with dental IT hardware and software
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
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Benefits
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Paid Vacation & Holidays
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Access to Daily Pay
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Sponsored Continuing Education Opportunities
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Bonus Program
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Retirement and College Savings Plans
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Referral Bonus
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Health, Vision, Dental, & Life Benefits
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Fitness and Mental Wellness Programs
Personal Stories
“I joined Heartland Dental in 2018 with 13 years of dental experience in search of career and leadership growth, and I’ve gotten that in abundance. The support is never-ending. If you have a vision or a dream, Heartland supports it wholeheartedly. I am blessed to be a part of such an amazing Supported Practice!”
- 2023 Joined the Communications Team
- 2021 Promoted to Regional Manager of Operations supporting Columbia and Aiken, SC and Evan, GA
- 2020 Expanded PMO role to support a second office
- 2018 Promoted to become the office’s Practice Manager of Operations (PMO)
- 2018 Joined Heartland Dental as a Business Assistant
“I joined Heartland Dental in search of a new opportunity and have found so much more than I could have ever imagined. Heartland has provided me invaluable education opportunities that have allowed me to achieve things I never thought possible and do things I never would have imagined.”
- 2023 Promoted to Regional Manager of Operations supporting Charlotte, North Carolina
- 2020 Transitioned to a PMO role supporting newly affiliated practices and new, or De Novo, offices in Charleston, SC
- 2017 Promoted to Practice Manager of Operations (PMO) supporting offices in Melbourne, FL
- 2015 Joined Heartland Dental as an Office Manager
“Beyond supporting me professionally, Heartland allows me to make a difference in my community. Being able to volunteer in Free Dentistry Days has been a huge motivator for me. I am proud to make a difference by helping empower providers to give back.”
- 2023 Founding member of Alliance, Heartland Dental’s gender and sexuality employee-led community
- 2022 Transitioned to Digital Marketing
- 2022 Promoted to Field Marketing Strategist
- 2018 Transitioned to the Regional Marketing Strategist
- 2017 Promoted to Practice Manager of Operations
- 2016 Promoted to Office Manager
- 2014 Joined Heartland Dental as a Business Assistant
“I joined Heartland Dental in search of a new career opportunity. Thanks to the great leaders and developmental courses Heartland offers, I have grown both personally and professionally. I never imagined I would become part of a new and growing department!”
- 2022 Promoted to Payor Relations Supervisor
- 2018 Joined a new, growing department as Payor Relations Lead
- 2016 Promoted to Fee Schedule Manager
- 2014 Promoted to Fee Schedule Supervisor
- 2011 Moved to Dental Insurance Administration department as a Fee Schedule Coordinator
- 2008 Transitioned to a role as a Dental Assistant
- 2007 Joined Heartland Dental as a Business Assistant
Heartland Dental
Heartland Dental provides exceptional service to more than 2,800+ supported doctors, across 39 states and over 1,700+ offices. Cementing itself as the largest, and still one of the fastest growing, Dental Support Organizations in the United States.
Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and set forth their own clinical care philosophies. But all our partners are united by a common goal: delivering the highest quality dental care and experience.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.