Denovo Project Support Specialist - IT - Midwest Remote
Job Details
- Req ID:
- 102917
- Supported Practice:
- Heartland Dental
- Category:
- Information Technology
- Location:
- 1200 Network Centre, Effingham, IL 62401
- Salary:
- $55,000.00 per year
Position Summary:
IT De Novo Project Support Specialist, Information Technology
The De Novo Project Support Specialist is a project-oriented role responsible for directing the following: installation, configuration, and support of network, low voltage, multimedia, and computer equipment for new construction dental office clinics, also known as, “De Novo” offices. Responsibilities include, but are not limited to: vendor relations, cross-departmental partnership, timeline management, scheduling, documentation, and cost tracking. As a member of the IT De Novo team you will support the IT installation and manage to resolution any reported issues involving the installation and functionality of network and computer equipment installed throughout the on-boarding process (opening week of each project/site).
With more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices in our support, Heartland Dental has a proven track record of growth and success. We’re looking for professional individuals who are open, positive and mentally flexible to join our network of support.
This position will report to the IT De Novo Manager.
Below is an overview of the duties and responsibilities involved in this role:
- Responsible for managing all IT aspects of the design, development, and implementation of each respective De Novo project, while providing IT guidance to field administrators, Support Office departments, and on-site construction stakeholders
- Accountable for directing IT De Novo work efforts (including external vendor scope), reviewing integrated project plans, escalating and communicating resource needs, ensuring completion of quality reviews, and driving the resolution of issues as appropriate.
- Independently review work orders, layout sheets, building plans, floor-plans, and descriptions to ensure proper equipment placement and functionality
- Accountable for meeting IT service levels for each De Novo by verifying all IT network, computer, telecommunications, and clinical imaging equipment are operational on time, while meeting all business requirements
- Direct low voltage cabling and IT equipment installations for each De Novo site
- Accountable for the execution of established project management processes and methodologies to ensure delivery of project scope on time and within budget while meeting or exceeding quality standards and customer expectations.
- Review and maintain documentation on vendor installation processes and technical configuration of devices and systems installed within each De Novo dental office
- Perform project wrap-up tasks via documented process, including but not limited to closure of project tickets, vendor invoicing, and updating IT informational databases
- Communicate project and issue resolution status to all stakeholders throughout De Novo project timeline
Minimum Requirements:
- Associates degree in IT related field or 1 year or more of experience in a telecommunications, information technology, or networking role
- Strong project management skills and attention to detail with good organizational capabilities
- Strong communication skills, both oral and written in order to effectively interact with customers/stakeholders and external vendors
- Proficient documentation skills
- Ability to work under pressure, especially in emergency situations
- Ability to work with confidence in a fast-paced environment under limited supervision
- Ability to prioritize with good time management skills
- Ability to work within a team and provide excellent customer service
- Strong problem-solving skills and ability to think outside of the box
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
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Benefits
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Paid Vacation & Holidays
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Access to Daily Pay
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Sponsored Continuing Education Opportunities
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Bonus Program
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Retirement and College Savings Plans
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Referral Bonus
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Health, Vision, Dental, & Life Benefits
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Fitness and Mental Wellness Programs
Personal Stories
“I joined Heartland Dental in 2018 with 13 years of dental experience in search of career and leadership growth, and I’ve gotten that in abundance. The support is never-ending. If you have a vision or a dream, Heartland supports it wholeheartedly. I am blessed to be a part of such an amazing Supported Practice!”
- 2023 Joined the Communications Team
- 2021 Promoted to Regional Manager of Operations supporting Columbia and Aiken, SC and Evan, GA
- 2020 Expanded PMO role to support a second office
- 2018 Promoted to become the office’s Practice Manager of Operations (PMO)
- 2018 Joined Heartland Dental as a Business Assistant
“I joined Heartland Dental in search of a new opportunity and have found so much more than I could have ever imagined. Heartland has provided me invaluable education opportunities that have allowed me to achieve things I never thought possible and do things I never would have imagined.”
- 2023 Promoted to Regional Manager of Operations supporting Charlotte, North Carolina
- 2020 Transitioned to a PMO role supporting newly affiliated practices and new, or De Novo, offices in Charleston, SC
- 2017 Promoted to Practice Manager of Operations (PMO) supporting offices in Melbourne, FL
- 2015 Joined Heartland Dental as an Office Manager
“Beyond supporting me professionally, Heartland allows me to make a difference in my community. Being able to volunteer in Free Dentistry Days has been a huge motivator for me. I am proud to make a difference by helping empower providers to give back.”
- 2023 Founding member of Alliance, Heartland Dental’s gender and sexuality employee-led community
- 2022 Transitioned to Digital Marketing
- 2022 Promoted to Field Marketing Strategist
- 2018 Transitioned to the Regional Marketing Strategist
- 2017 Promoted to Practice Manager of Operations
- 2016 Promoted to Office Manager
- 2014 Joined Heartland Dental as a Business Assistant
“I joined Heartland Dental in search of a new career opportunity. Thanks to the great leaders and developmental courses Heartland offers, I have grown both personally and professionally. I never imagined I would become part of a new and growing department!”
- 2022 Promoted to Payor Relations Supervisor
- 2018 Joined a new, growing department as Payor Relations Lead
- 2016 Promoted to Fee Schedule Manager
- 2014 Promoted to Fee Schedule Supervisor
- 2011 Moved to Dental Insurance Administration department as a Fee Schedule Coordinator
- 2008 Transitioned to a role as a Dental Assistant
- 2007 Joined Heartland Dental as a Business Assistant
Heartland Dental
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.
Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and set forth their own clinical care philosophies. But all our partners are united by a common goal: delivering the highest quality dental care and experience.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.