Root Cause Analyst - Remote Midwest

Root Cause Analyst, Revenue Cycle Management

Are you a problem solver with a keen eye for detail?  We're looking for a dedicated Root Cause Analyst to help us achieve our mission by pinpointing and resolving issues within our revenue cycle processes. In this vital role, you'll enhance operational efficiency and uphold the accuracy and integrity of our data. If you're passionate about making a difference and driving continuous improvement, apply now to be a part of our dynamic team!

About Heartland Dental

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental support office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported Doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

Below is an overview of the duties and responsibilities you would take on in this role:

• Root Cause Analysis: Systematically identify, investigate, and address the underlying causes of problems within revenue cycle processes.
• Data Collection: Gather relevant data from various sources to understand the problem.
• Investigation: Conduct thorough investigations to understand the contributing factors and how they interrelate.
• Data Analysis: Use analytical tools and techniques to analyze data and identify patterns that point to root causes.
• Process Improvement: Develop and implement strategies to address root causes and improve operational efficiency.
• Reporting: Prepare and present findings to relevant stakeholders, providing actionable insights to improve processes.
• Collaboration: Work with different departments and stakeholders to implement solutions and monitor their effectiveness.
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Minimum Requirements:

• Three or more years of experience in data analysis or a related field.
• Three or more years of experience in reallocating payments to procedure.
• Capable of identifying, managing, and correcting complex process issues and data discrepancies.
• Strong computer skills, including experience with Microsoft Word, Outlook, advanced Excel, and PowerPoint.
• Excellent written and verbal communication skills, including the ability to explain and interpret concepts within my area of expertise.
• Practical knowledge of Dental or Medical Insurance and/or Accounts Receivable.
• Skilled at prioritizing multiple tasks, with a strong understanding of various products and the different levels of benefits associated with each project.
• Strong organizational skills, accuracy, and attention to detail.
• Excellent analytical skills, solutions-oriented.
• Proven ability to handle sensitive information confidentially while working independently and completing tasks with minimal supervision.
• Practical knowledge of consumer financing.
• Strategic thinker who is comfortable making decisions.

Desirable Qualifications:

• A degree in data science, statistics, business administration, or a related field preferred.
• knowledge of revenue cycle or accounts receivable
• Solid understanding of how to reallocate payments to procedures.
• Experience with insurance billing and/or collecting past due balances, preferably in a healthcare setting.
• Knowledge of a variety of hospital, physician, and/or dental billing systems.
• Knowledge of a variety of insurance online systems as well as online status/eligibility inquiry sites.

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

We put our people first at Heartland Dental, and that shows in our generous benefits package.

Company retains the sole discretion to change the duties of the position at any time.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.