HRIS Coordinator
Job Details
- Req ID:
- 103768
- Supported Practice:
- Heartland Dental
- Category:
- Human Resources
- Location:
- 1200 Network Centre, Effingham, IL 62401
- Salary:
- $20.00 per hour
Position Summary:
HRIS Coordinator, HRIS Business Support Department
The HRIS Coordinator will be a member of the HRIS Business Support team. The HRIS Coordinator serves as a Tier 1 & 2 contact for Company team members providing in-depth support related to human capital policy and procedure. The Specialist will handle a variety of employee life cycle data management transactions and will have working knowledge of Payroll and Human Resources operations, and associated transactions. A successful HRIS Support Specialist will act as employee champion, advocate, and change agent.
Heartland Dental proudly supports more than 1,800 dental offices supported across 39 states and the District of Columbia, over 15,000 team members and over 3,000 supported doctors. We are hard-working, fun-loving and fast-growing – looking for our next perfect fit!
To give you an idea of the team structure, you will work on a team with 3 other HRIS Support Specialists, reporting to the HRIS Business Support Manager.
Below is an overview of the duties and responsibilities you would take on in this role:
- Utilize internal case management tracking systems to track and resolve Tier I team member inquiries, ensuring resolution within established Service Level Agreements (SLA). Analyze and escalate more complex payroll issues to Tier 2
- Provide solutions to process issues that occur (cancelling, rescinding, walking users through any UltiPro® transaction issues that occur)
- Resolve unusual requests that require a customized response; communicate solution or requested information to the customer
- Reference department policies and procedures to ensure accuracy of response and to provide all available information to customers
- Provide data entry support when employees are unable to complete activities through the self-service portal (i.e. deposit enrollment, life events, general deductions, new hire benefits enrollment and personal data changes)
- Partner with Payroll, Employee Relations, Total Rewards and other departments to resolve issues
- Process transactions by collecting required information or back-up documentation from the customer
- Review onboarding data and resolve identified discrepancies
- This position will support the HRIS and users of the system in other processes such as license management, personal employee information, Perform Review, and distribution of department surveys
Minimum Requirements:
- Associate’s or equivalent experience required. Bachelor’s Degree in Human Resources or related field strongly preferred
- At least 2 years of Payroll or Human Resources experience primarily in a non-exempt environment. Call center environment strongly preferred
- Strong communication skills with an emphasis on tact and diplomacy; this includes the ability to speak and write clearly to deliver customer service excellence over the phone and through e-mail
- Ability to prioritize, multi-task and remain flexible and change pace with workflow demands
- Exhibits teamwork and a collaborative work ethic with colleagues
- Demonstrates a willingness to learn, implement new processes and work independently
- Empathetic and confident phone presence
- Attention to detail. Working knowledge of HR process and procedures.
- Effective research and problem-solving skills
- Proficient in MS Office and utilizing HRIS systems
- Ability to maintain strict confidentiality and employee privacy
Desirable Qualifications:
- A minimum of two years experience in a human resource information system (HRIS) is preferred.
- Experience processing employment transactions in UltiPro is a plus.
- Experience working with complex processes and systems in a human resources environment is preferred.
- Working knowledge of database structure and data warehousing is highly beneficial.
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
Rev. 08/12/2021
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Benefits
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Paid Vacation & Holidays
-
Access to Daily Pay
-
Sponsored Continuing Education Opportunities
-
Bonus Program
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Retirement and College Savings Plans
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Referral Bonus
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Health, Vision, Dental, & Life Benefits
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Fitness and Mental Wellness Programs
Personal Stories
“I joined Heartland Dental in 2018 with 13 years of dental experience in search of career and leadership growth, and I’ve gotten that in abundance. The support is never-ending. If you have a vision or a dream, Heartland supports it wholeheartedly. I am blessed to be a part of such an amazing Supported Practice!”
- 2023 Joined the Communications Team
- 2021 Promoted to Regional Manager of Operations supporting Columbia and Aiken, SC and Evan, GA
- 2020 Expanded PMO role to support a second office
- 2018 Promoted to become the office’s Practice Manager of Operations (PMO)
- 2018 Joined Heartland Dental as a Business Assistant
“I joined Heartland Dental in search of a new opportunity and have found so much more than I could have ever imagined. Heartland has provided me invaluable education opportunities that have allowed me to achieve things I never thought possible and do things I never would have imagined.”
- 2023 Promoted to Regional Manager of Operations supporting Charlotte, North Carolina
- 2020 Transitioned to a PMO role supporting newly affiliated practices and new, or De Novo, offices in Charleston, SC
- 2017 Promoted to Practice Manager of Operations (PMO) supporting offices in Melbourne, FL
- 2015 Joined Heartland Dental as an Office Manager
“Beyond supporting me professionally, Heartland allows me to make a difference in my community. Being able to volunteer in Free Dentistry Days has been a huge motivator for me. I am proud to make a difference by helping empower providers to give back.”
- 2023 Founding member of Alliance, Heartland Dental’s gender and sexuality employee-led community
- 2022 Transitioned to Digital Marketing
- 2022 Promoted to Field Marketing Strategist
- 2018 Transitioned to the Regional Marketing Strategist
- 2017 Promoted to Practice Manager of Operations
- 2016 Promoted to Office Manager
- 2014 Joined Heartland Dental as a Business Assistant
“I joined Heartland Dental in search of a new career opportunity. Thanks to the great leaders and developmental courses Heartland offers, I have grown both personally and professionally. I never imagined I would become part of a new and growing department!”
- 2022 Promoted to Payor Relations Supervisor
- 2018 Joined a new, growing department as Payor Relations Lead
- 2016 Promoted to Fee Schedule Manager
- 2014 Promoted to Fee Schedule Supervisor
- 2011 Moved to Dental Insurance Administration department as a Fee Schedule Coordinator
- 2008 Transitioned to a role as a Dental Assistant
- 2007 Joined Heartland Dental as a Business Assistant
Heartland Dental
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.
Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and set forth their own clinical care philosophies. But all our partners are united by a common goal: delivering the highest quality dental care and experience.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.