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Regional Director of Operations (North Carolina)

Job Details

Req ID:
104407
Supported Practice:
Heartland Dental
Category:
Operations
Location:
1200 Network Centre Drive, Effingham, IL 62401
Years of Experience:
4+ years
Salary:
$115,000.00 - $135,000.00 per year

Position Summary:

Regional Director of Operations - North Carolina

Do you want a challenging and engaging leadership career in healthcare where you are empowered to implement Heartland Dental’s vision? Can you nurture an outstanding team to deliver optimum patient care while driving shareholder value? How would you like to raise the bar by building market-leading dental offices that patients will love and where supported dentists and their teams will thrive? Are you ready to lead your region in a fast-growth billion-dollar organization? Then join our elite ranks of Regional Directors of Operations, and take your career to the next level at Heartland Dental.

You could be the next Regional Director of Operations, a hands-on leader in a region of 60+ supported dental offices comprising more than $112MM in revenue. You will build positive and productive partnership with supported dentists, lead regional operations management and collaborate with Home Office leaders to evaluate and execute the custom business plan for your region, passionate about key success metrics integral to the success of Heartland Dental. We bring the training, strategy and support - you bring the enthusiasm, leadership and know-how. If you want room to lead, learn and grow, this opportunity is for you.

Heartland Dental is a multi-billion dollar organization that supports 1,800 dental offices across 39 states, with over 20,000 team members.  Heartland Dental has a proven track record of growth and success. We’re looking for professional individuals who are open, positive and mentally flexible to join our network of support.

To give you an idea of the team structure, you will supervise and work collaboratively with 6 Regional Managers of Operations and the regional support team, reporting to the Vice President of Operations.

Must be located in, or willing to relocate to North Carolina.

Below is an overview of the duties and responsibilities you would take on in this role:

  • Fully embody, embrace and lead with Heartland Dentals' mission, vision and core values – these are not words, they are our foundation
  • Direct and lead the administrative operations of 60+ supported dental offices, comprising more than $112MM in revenue
  • Directly support dentists in their growth and development, helping them set goals and address operational opportunities within their supported office
  • Drive the key segments of growth within the region; analyzing business reporting and creating recommendation/action plans to attain of yearly budgetary and contribution objectives, prioritizing supported practice performance issues to ensure issues impacting Same Office Growth (SOG), revenue and profitability (EBITDA) are addressed first
  • Monitor the regional P&Ls and develop effective ways to close the gaps between actual performance and company projections
  • Develop workforce planning, recruiting and retention strategy to maintain optimum performance of the region
  • Partner directly with and develop the Regional Managers of Operations, who are responsible for maintaining daily business operations and building strategic relationships with supported dentists
  • Attract, select, and invest in the best talent, using objective talent insights to build a team who will build the region; facilitating career development and talent management
  • Foster a culture based on patient service, where we do the right thing for the right reasons
  • Participate in routine business reviews, including quarterly business reviews with executive leadership
  • Maintain best-in-class education and training program, ensuring supported doctors, team members and operations leaders receive the right training at the right time
  • Build consistency and alignment through coordinating resources from our Home Office and regional field support (examples: Marketing, IT, Accounts Receivables, Credentialing and Patient Services)

Minimum Requirements:

    • Must be located in, or willing to, relocate to North Carolina.
  • Completion of one of the following: 7 years of managerial experience OR bachelor degree and no less than 2 years of managerial experience OR MBA with 2 years meaningful industry experience
  • Proven business insights and decision-making skills; P&L experience essential
  • Excellent written and verbal communication skills; comfort with articulately expertly present to various audiences
  • Strong social skills, with the ability to connect from entry-level team members and supported dentists, alike
  • Maintain strong organizational skills and respond in a timely manner to a large amount of communication
  • Leadership skills
  • Ability to collaborate with key stake holders
  • Frequent overnight travel, often on short notice
  • Experience leading multiple business units and profit centers

Desirable Qualifications:

  • Healthcare experience, preferably in the dental space

We put our people first at Heartland Dental, and that shows in our generous benefits package.

Company retains the sole discretion to change the duties of the position at any time. 9/15/23

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

Join Our Talent Network

Benefits

  • Paid Vacation & Holidays

  • Access to Daily Pay

  • Sponsored Continuing Education Opportunities

  • Bonus Program

  • Retirement and College Savings Plans

  • Referral Bonus

  • Health, Vision, Dental, & Life Benefits

  • Fitness and Mental Wellness Programs

Personal Stories

“I joined Heartland Dental in 2018 with 13 years of dental experience in search of career and leadership growth, and I’ve gotten that in abundance. The support is never-ending. If you have a vision or a dream, Heartland supports it wholeheartedly. I am blessed to be a part of such an amazing Supported Practice!” 
Latasha Webber Regional Manager of Operations 
  • 2023 Joined the Communications Team
  • 2021 Promoted to Regional Manager of Operations supporting Columbia and Aiken, SC and Evan, GA
  • 2020 Expanded PMO role to support a second office
  • 2018 Promoted to become the office’s Practice Manager of Operations (PMO)
  • 2018 Joined Heartland Dental as a Business Assistant
Latash Webber
“I joined Heartland Dental in search of a new opportunity and have found so much more than I could have ever imagined. Heartland has provided me invaluable education opportunities that have allowed me to achieve things I never thought possible and do things I never would have imagined.” 
Noel Keyes Regional Manager of Operations
  • 2023 Promoted to Regional Manager of Operations supporting Charlotte, North Carolina
  • 2020 Transitioned to a PMO role supporting newly affiliated practices and new, or De Novo, offices in Charleston, SC
  • 2017 Promoted to Practice Manager of Operations (PMO) supporting offices in Melbourne, FL
  • 2015 Joined Heartland Dental as an Office Manager
Noel Keyes
“Beyond supporting me professionally, Heartland allows me to make a difference in my community. Being able to volunteer in Free Dentistry Days has been a huge motivator for me. I am proud to make a difference by helping empower providers to give back.” 
Amanda Hensiak Digital Marketing Liaison
  • 2023 Founding member of Alliance, Heartland Dental’s gender and sexuality employee-led community
  • 2022 Transitioned to Digital Marketing
  • 2022 Promoted to Field Marketing Strategist
  • 2018 Transitioned to the Regional Marketing Strategist
  • 2017 Promoted to Practice Manager of Operations
  • 2016 Promoted to Office Manager
  • 2014 Joined Heartland Dental as a Business Assistant
Amanda Hensiak
“I joined Heartland Dental in search of a new career opportunity. Thanks to the great leaders and developmental courses Heartland offers, I have grown both personally and professionally. I never imagined I would become part of a new and growing department!” 
Astra Dean Payor Relations Supervisor
  • 2022 Promoted to Payor Relations Supervisor
  • 2018 Joined a new, growing department as Payor Relations Lead
  • 2016 Promoted to Fee Schedule Manager
  • 2014 Promoted to Fee Schedule Supervisor
  • 2011 Moved to Dental Insurance Administration department as a Fee Schedule Coordinator
  • 2008 Transitioned to a role as a Dental Assistant
  • 2007 Joined Heartland Dental as a Business Assistant
Astra Dean

Heartland Dental

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and set forth their own clinical care philosophies. But all our partners are united by a common goal: delivering the highest quality dental care and experience.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.