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Dental Office Assistant - Business Assistant

Job Details

Req ID:
101404
Supported Practice:
Woodland Family Dental Care
Category:
Business Assistant
Location:
6631 Grand Avenue, Unit 1, Gurnee, IL 60031
Years of Experience:
1 year
Salary:
$17.50 - $27.56 per hour

Position Summary:

🌟 Join Our Dynamic Team at Woodland Family Dental Care!

Position: Business Assistant
Location: Woodland Family Dental Care
Team Size: 12 Team Members
Experience Required: Prior dental office experience required
Compensation: $17.00 – $22.00 per hour (based on experience)

💼 About the Role

Woodland Family Dental Care is seeking a highly motivated Business Assistant to support our fast-paced and professional front office. This is a vital role for our practice, and we’re looking for someone who is accountable, responsible, respectful, and able to think outside the box.

🕒 Office Hours

  • Monday: 8:30 AM – 5:00 PM

  • Tuesday: 8:30 AM – 7:00 PM

  • Wednesday: 7:30 AM – 4:00 PM

  • Thursday: 7:30 AM – 5:00 PM

  • Friday: 7:30 AM – 2:00 PM

🌱 Culture & Environment

Our office is:

  • Fast-paced and fun

  • Goal-oriented and growing

  • Motivating and positive

  • Focused on building a strong, professional team

You’ll be joining a hard-working group that thrives on supporting one another to provide outstanding care to our patients.

✅ What We’re Looking For

We’re seeking candidates with:

  • Previous dental front office experience

  • Strong communication and customer service skills

  • A team-first mindset with the ability to multitask in a busy environment

  • A proactive approach to problem-solving and patient care

💙 Why Heartland Dental?

Heartland Dental is the nation’s largest dental support organization, empowering supported offices like ours to deliver lifetime patient care. As a Business Assistant, you'll be part of a company that values teamwork, growth, and community.

📰 Award-Winning Culture: Recently named one of America’s Greatest Workplaces and Greatest Workplaces for Diversity by Newsweek in 2024 with a 5-star rating.

Apply today and become part of a team that’s making a difference every day—where your skills are appreciated, your growth is supported, and your work truly matters.

More about the role

  • Greet and welcome patients as they enter the office to create a great first impression of our team
  • Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records
  • Schedule and confirm appointments for multiple providers in the office
  • File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
  • Post insurance and patient payments and process accounts receivables
  • Review treatment plan fees and payment options with patients
  • Partner with the providers and team to implement Heartland Dental systems to optimize office potential

 

What You’ll Gain 

  • Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
  • Front loaded education and training, providing you the opportunity to develop to your full potential
  • Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
  • Access to on-demand Daily Pay

 

About Woodland Family Dental Care

Woodland Family Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve. 

  • Join a 12 person team that thrives on collaboration, communication, and community
  • Located on Grand Avenue in Gurnee
  • Energetic and Hard-Working Team

Minimum Qualifications 

  • Experience working in a fast-paced and customer-centric environment
  • Excellent communication and organizational skills
  • The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

 

Preferred Experience  

  • 1+ years of experience in a dental or medical setting 
  • 1+ years of experience with insurance billing and accounts receivable 
  • Dentrix or other dental software experience 

 

Physical Requirements:

  • Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • Availability to attend virtual training sessions (or in-person) periodically throughout the year
  • As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN. 

 

Who is Heartland Dental?

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve.  Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.

 

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion.  We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. 

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Benefits

  • Paid Vacation & Holidays

  • Access to Daily Pay

  • Sponsored Continuing Education Opportunities

  • Bonus Program

  • Retirement and College Savings Plans

  • Referral Bonus

  • Health, Vision, Dental, & Life Benefits

  • Fitness and Mental Wellness Programs

Personal Stories

“I joined Heartland Dental in 2018 with 13 years of dental experience in search of career and leadership growth, and I’ve gotten that in abundance. The support is never-ending. If you have a vision or a dream, Heartland supports it wholeheartedly. I am blessed to be a part of such an amazing Supported Practice!” 
Latasha Webber Regional Manager of Operations 
  • 2023 Joined the Communications Team
  • 2021 Promoted to Regional Manager of Operations supporting Columbia and Aiken, SC and Evan, GA
  • 2020 Expanded PMO role to support a second office
  • 2018 Promoted to become the office’s Practice Manager of Operations (PMO)
  • 2018 Joined Heartland Dental as a Business Assistant
Latash Webber
“I joined Heartland Dental in search of a new opportunity and have found so much more than I could have ever imagined. Heartland has provided me invaluable education opportunities that have allowed me to achieve things I never thought possible and do things I never would have imagined.” 
Noel Keyes Regional Manager of Operations
  • 2023 Promoted to Regional Manager of Operations supporting Charlotte, North Carolina
  • 2020 Transitioned to a PMO role supporting newly affiliated practices and new, or De Novo, offices in Charleston, SC
  • 2017 Promoted to Practice Manager of Operations (PMO) supporting offices in Melbourne, FL
  • 2015 Joined Heartland Dental as an Office Manager
Noel Keyes
“Beyond supporting me professionally, Heartland allows me to make a difference in my community. Being able to volunteer in Free Dentistry Days has been a huge motivator for me. I am proud to make a difference by helping empower providers to give back.” 
Amanda Hensiak Digital Marketing Liaison
  • 2023 Founding member of Alliance, Heartland Dental’s gender and sexuality employee-led community
  • 2022 Transitioned to Digital Marketing
  • 2022 Promoted to Field Marketing Strategist
  • 2018 Transitioned to the Regional Marketing Strategist
  • 2017 Promoted to Practice Manager of Operations
  • 2016 Promoted to Office Manager
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Amanda Hensiak
“I joined Heartland Dental in search of a new career opportunity. Thanks to the great leaders and developmental courses Heartland offers, I have grown both personally and professionally. I never imagined I would become part of a new and growing department!” 
Astra Dean Payor Relations Supervisor
  • 2022 Promoted to Payor Relations Supervisor
  • 2018 Joined a new, growing department as Payor Relations Lead
  • 2016 Promoted to Fee Schedule Manager
  • 2014 Promoted to Fee Schedule Supervisor
  • 2011 Moved to Dental Insurance Administration department as a Fee Schedule Coordinator
  • 2008 Transitioned to a role as a Dental Assistant
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Astra Dean

Heartland Dental

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and set forth their own clinical care philosophies. But all our partners are united by a common goal: delivering the highest quality dental care and experience.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

Learn more about this office at woodlandfamilydentalcare.com