Operations Training and Development Manager
Job Details
- Req ID:
- 107416
- Supported Practice:
- Heartland Dental
- Category:
- Education and Training
- Location:
- Heartland Dental, Chicago, IL 60601
- Salary:
- $80,000.00 - $92,000.00 per year
Position Summary:
Operations Training and Development Manager - Remote
We’re looking for a dynamic, results-driven leader to shape and elevate our Operations Training function. You will design, develop, and deliver impactful training programs that equip 1700+ operations team members with the technical and leadership skills needed to provide exceptional support to the doctors and teams we serve. From strategy to execution, you’ll manage the full training lifecycle while leading a high-performing team of training developers. Reporting to the Senior Director of Training and Development, you’ll be a key force in advancing operational excellence and fostering a culture of continuous learning across the organization.
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported Doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.
Below is an overview of the duties and responsibilities you would take on in this role:
- Design and deliver scalable onboarding and development programs for operations team members
- Lead a team of training developers and program managers, fostering a culture of collaboration, accountability, and growth while providing ongoing feedback, guidance, and direction to reinforce strengths, address development areas, and drive high performance
- Mentor and support team members in developing skills, expanding responsibilities, and achieving career growth goals
- Develop engaging learning content (e-learning, manuals, videos, presentations) aligned with adult learning best practices
- Facilitate both virtual and in-person sessions tailored to different roles and learning styles
- Collaborate with cross-functional leaders to ensure training supports business goals, system changes, and process improvements
- Oversee training for new initiatives and system rollouts, ensuring readiness and adoption
- Create assessments and certification programs to reinforce learning and measure effectiveness
- Use data and feedback to evaluate training impact and continuously improve program outcomes
- Manage team capacity, project prioritization, and training resources to meet organizational needs
- Align training efforts with strategic priorities while managing budget and logistics
Minimum Requirements
- Bachelor’s degree in Learning and Education Studies or a related field
- 3+ years in a leadership role focused on workplace training and development
- Expertise in instructional design, adult learning theory, and needs assessment
- Proven experience leading content development teams and driving strategic training initiatives
- Strong communication and stakeholder management skills
- Ability to design custom learning solutions using diverse instructional methods
- Familiarity with evaluation models to measure and improve training effectiveness
- A leadership style rooted in coaching, trust-building, and cross-functional collaboration
- This role is 100% remote but requires willingness to travel up to 15-20% for onsite meetings and training delivery
Physical Requirements
- Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment with the protections of federal, state, and local laws affording equal opportunity in employment.
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Benefits
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Paid Vacation & Holidays
-
Access to Daily Pay
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Sponsored Continuing Education Opportunities
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Bonus Program
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Retirement and College Savings Plans
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Referral Bonus
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Health, Vision, Dental, & Life Benefits
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Fitness and Mental Wellness Programs
Personal Stories
“I joined Heartland Dental in 2018 with 13 years of dental experience in search of career and leadership growth, and I’ve gotten that in abundance. The support is never-ending. If you have a vision or a dream, Heartland supports it wholeheartedly. I am blessed to be a part of such an amazing Supported Practice!”
- 2023 Joined the Communications Team
- 2021 Promoted to Regional Manager of Operations supporting Columbia and Aiken, SC and Evan, GA
- 2020 Expanded PMO role to support a second office
- 2018 Promoted to become the office’s Practice Manager of Operations (PMO)
- 2018 Joined Heartland Dental as a Business Assistant
“I joined Heartland Dental in search of a new opportunity and have found so much more than I could have ever imagined. Heartland has provided me invaluable education opportunities that have allowed me to achieve things I never thought possible and do things I never would have imagined.”
- 2023 Promoted to Regional Manager of Operations supporting Charlotte, North Carolina
- 2020 Transitioned to a PMO role supporting newly affiliated practices and new, or De Novo, offices in Charleston, SC
- 2017 Promoted to Practice Manager of Operations (PMO) supporting offices in Melbourne, FL
- 2015 Joined Heartland Dental as an Office Manager
“Beyond supporting me professionally, Heartland allows me to make a difference in my community. Being able to volunteer in Free Dentistry Days has been a huge motivator for me. I am proud to make a difference by helping empower providers to give back.”
- 2023 Founding member of Alliance, Heartland Dental’s gender and sexuality employee-led community
- 2022 Transitioned to Digital Marketing
- 2022 Promoted to Field Marketing Strategist
- 2018 Transitioned to the Regional Marketing Strategist
- 2017 Promoted to Practice Manager of Operations
- 2016 Promoted to Office Manager
- 2014 Joined Heartland Dental as a Business Assistant
“I joined Heartland Dental in search of a new career opportunity. Thanks to the great leaders and developmental courses Heartland offers, I have grown both personally and professionally. I never imagined I would become part of a new and growing department!”
- 2022 Promoted to Payor Relations Supervisor
- 2018 Joined a new, growing department as Payor Relations Lead
- 2016 Promoted to Fee Schedule Manager
- 2014 Promoted to Fee Schedule Supervisor
- 2011 Moved to Dental Insurance Administration department as a Fee Schedule Coordinator
- 2008 Transitioned to a role as a Dental Assistant
- 2007 Joined Heartland Dental as a Business Assistant
Heartland Dental
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.
Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and set forth their own clinical care philosophies. But all our partners are united by a common goal: delivering the highest quality dental care and experience.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.